Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

31 January 2019

Ian Fraser 5.8

Became very intermittent , with constant (and often protracted) drop outs over last two months of 2018 (coincidentally after fibre became available in our street). Didn't have time to contact slingshot support (its never a quick process with any ISP). Eventually quit them in January (the timing was partly driven by the fact we were moving, though we would have quit them anyway).
Also just received unexpectedly hefty final bill from them - which I will query when I can find t ...read more

Pros

Cheap

Cons

Awful reliability

30 January 2019

Samuel Gilling 8.8

I can’t really fault these guys,they provide a great service at a reasonable cost.

Pros

Cons

29 January 2019

Robyn Broughton 2.8

I think their modem Fritzbox 7560 is rubbish. Drops out all the time and the range is about 5 mts. Have rung them numerous times lots of checking and fiddling with cables etc but no change and that's with fibre!

Pros

none

Cons

crappy modem, ineffective customer service, drops out all the time

26 January 2019

Conor 7

Nothing wrong with this provider, I has it’s pro of supplying to people who live rural but at a standard charge rate compared to other providers. None the less an excellent provider if it’s your only option.

Pros

Reliable, no problems internet and a very good option for people living in rural areas.

Cons

Had been with them for over 2 years and was out of contract and when I changed residents I had to buy into another 2 year contract.

24 January 2019

Beth 8.2

I've been with Voyager for a couple of years now, and they deliver quality service and support. I know I can trust them and recommend to my friends and family.

Pros

Reliable provider with good support that offer good value for money.

Cons

Speeds could be better, as well as some additional features. But overall, great choice.

23 January 2019

Back 2.4

Never deliver on any promises

Pros

Cons

Shifty

19 January 2019

Bindi 1

I joined spark one and half week ago with their new fibre plan. They disconnected VDSL on weekend and didn’t provide fibre connection so no internet for the weekend.
Took two hours to transfer my message to customer support and yet no solution.
Extremely poor customer support for spark customer. I will not recommend anyone to join spark and suffer similar ways. Never again.

10 January 2019

Anthony 3.6

Unfortunately Bigpipe started off awesomely but for what ever reason Spark have folded it into their normal regime of poor support and performance. They were a top performer a couple of years ago, but these days support is level 1, slow and pointless. Their pricing has also been unable to compete with other providers plans. Typical Spark - produce a good product then let it rot.

Give it a miss and try to find a Kiwi owned brand.

Pros

Bigpipe no longer has any positives, it's pricing means it's no longer competitive.

Cons

Support has been rolled into the Skinny/Spark helpdesk = poor experience.
Pricing is not competitive.
Service side outages have increased.

10 January 2019

Roberta 7

Took a while to get there due to other problems

Pros

Cons

10 January 2019

Russell Patton 5.4

Phone problem reported 4 months ago after innumerable calls to Slingshot the problem remains and they keep requesting that I document 4 missed calls during a 24 hour period. Even after I complied twice, they still require a further missed call documentation every time I ring up.

Pros

Cons

The worst support I have ever encounted.

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